Do you offer remote computer repair anywhere in the United States?

Yes. Kritikal Tech provides nationwide remote computer repair and remote support across the United States for issues like malware removal, tune-ups, troubleshooting, and software repair. Our monthly subscription Basic Peace Of Mind and Premium Home Office plans aim to give you peace of mind and predictable monthly pricing by having us one call or email away and removing the one-time fees of repairs.

Do you provide in-person computer repair in Ocala, Florida?

Yes. Kritikal Tech provides local, in-person computer repair services in Ocala, Belleview, Lady Lake, Summerfield and nearby areas.

How does remote support work?

You call or email us first. We will listen to your issue and if your issue can be fixed remotely, we’ll guide you through a secure remote session and confirm the cost before any work begins. If you are subscribed to our monthly plans, we skip the cost portion and just move ahead with finding solutions.

Kritikal Tech Terms of Service

Last Updated: 01/23/2026

1. Introduction & Acceptance

Welcome to Kritikal Tech. These Terms of Service (“Terms”) govern your use of our remote technical support services (“Services”) for residential customers only. By subscribing to, scheduling, or allowing us to begin providing Remote Support Services, you agree to be bound by these Terms. If you do not agree, do not use our Services. These Terms constitute a legally binding agreement between you (“Customer”) and Kritikal Tech.

2. Description of Service & Eligibility

Kritikal Tech provides remote technical support exclusively to residential customers via secure internet connection. Commercial entities, businesses, non-profits, or any organization operating for commercial purposes are not eligible for Services under these Terms and must contact us for a separate commercial service agreement.

Remote Support Services for eligible residential customers are provided on a monthly subscription basis only and include troubleshooting, diagnosis, software installation/configuration, malware removal, performance optimization, and guidance for common technology issues for personal, non-commercial use.

Important: Your subscription covers remote support services only. Hardware repair, physical component replacement, data recovery services, and on-site visits are not included and require a separate agreement and fee.

3. Your Responsibilities (The Customer)

Eligibility: You represent and warrant that you are a residential customer using the Remote Support Services for personal, non-commercial purposes.
Backup: You are solely responsible for backing up all data, software, and files on your device(s) prior to the start of any Remote Support Service session. Kritikal Tech is not responsible for data loss or corruption.
Information: You must provide accurate information about your device, operating system, and the issue you are experiencing.
Cooperation: You must follow the technician’s instructions, remain present during the session, and grant necessary access.
System Requirements: You must have a stable internet connection and a device capable of receiving remote support.
Software Licenses: You must have valid licenses for all software on your device. We will not install or assist with pirated or unlicensed software.
Non-Commercial Use: You agree not to use the Remote Support Services for any commercial, business, or revenue-generating activities.

4. Our Responsibilities & Limitations

Best Effort Basis: We will apply our expertise and resources to diagnose and resolve your issue. We do not guarantee that we will be able to resolve every issue, due to the complex and variable nature of software and hardware.
Scope of Work: We will not engage in, and you agree not to ask us to engage in, any activity that is illegal, violates software licenses, or compromises the security of a third party’s system.
Right to Refuse & Reclassify: We reserve the right to refuse service or terminate your subscription if we determine, at our sole discretion, that you are using the Remote Support Services for commercial purposes. In such cases, you may be offered a separate commercial agreement at prevailing rates.
Remote Access: We will only use reputable, secure remote access software and will disconnect immediately upon completion of services.
Fair Use: Your monthly subscription is intended for reasonable, periodic support. We reserve the right to address excessive or abusive use that strains shared support resources, which may include discussing a more appropriate service plan.

5. Payment, Billing & Cancellation

Subscription Model: Remote Support Services are provided on a monthly subscription basis. We do not offer per-incident or hourly remote support under these residential Terms.
Billing Cycle: Your subscription fee will be billed monthly in advance on the same day each month, corresponding to the date you initially subscribed.
Automatic Renewal: Your subscription will automatically renew each month until you cancel.
Cancellation by You: You may cancel your subscription at any time, for any reason, through your account portal or by contacting us directly. Cancellation is effective at the end of your current billing period. You will not be charged again, and your access to subscription benefits will continue until the last day of the period you have paid for. No prorated refunds are issued for partial months.
Cancellation by Us: We may terminate your subscription immediately if you breach these Terms (including the commercial use restriction), are abusive to our staff, or engage in illegal activity using our Remote Support Services.
Price Changes: We may change subscription fees with 30 days’ notice. Your continued use after the notice period constitutes acceptance of the new price.

6. Limitation of Liability

THIS SECTION IS CRITICAL. PLEASE READ CAREFULLY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KRITIKAL TECH, ITS OWNERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR USE OR INABILITY TO USE THE SERVICES; (II) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY PERSONAL INFORMATION STORED THEREIN; (III) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVICES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES PROVIDED SHALL NOT EXCEED THE AMOUNT YOU PAID KRITIKAL TECH FOR THE ONE (1) MONTH OF SERVICE GIVING RISE TO THE CLAIM.

YOU ACKNOWLEDGE AND AGREE THAT KRITIKAL TECH IS NOT LIABLE FOR ANY DATA LOSS, HARDWARE DAMAGE, OR SOFTWARE CORRUPTION THAT OCCURS DURING OR AFTER A REMOTE SUPPORT SESSION, UNLESS SUCH DAMAGE IS PROVEN TO BE THE DIRECT RESULT OF GROSS NEGLIGENCE OR WILLFUL MISCONDUCT BY KRITIKAL TECH.

7. Privacy

Your privacy is important to us. Our Privacy Policy (available at https://kritikaltech.com/privacy-policy) explains how we collect, use, and protect your information. By using our Services, you agree to our Privacy Policy.

8. General Terms

Governing Law: These Terms shall be governed by the laws of the State of Florida, without regard to its conflict of law principles.
Changes: We may update these Terms at any time. The current version will always be posted on our website with the “Last Updated” date. Continued use after changes constitutes acceptance.
Entire Agreement: These Terms constitute the entire agreement between you and Kritikal Tech regarding the Remote Support Services and supersede any prior agreements.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Contact: For questions about these Terms, contact us at: support@kritikaltech.com or (352) 558-3355.

By subscribing to Kritikal Tech’s services, you acknowledge that you are a residential customer, that you have read, understood, and agree to be bound by these Terms of Service.